Why Isn’t My Court Docket Up to Date on Trellis?
The Trellis Database aggregates state trial court dockets from trial courts all over the country. A case docket is a formal record in which the court lists all of the historical / pending hearings, events and filings in a court case. Think of the docket as a timeline of events in a case.
Trellis is pulling in new information for hundreds of millions of cases across the country! Consequently, we have a regular refreshing schedule on a county-by-county basis to ensure that Dockets have the latest available information. But considering the sheer number of cases we’re updating on a daily basis, this process does take time!
If you’re on a Trellis Docket and know that something happened in the case that isn’t reflected on the Docket yet, all you have to do is click the “Update Case Information” button on the Docket. Clicking that button will move the Docket to the top of our queue. Once we’re able to refresh the Docket with the most up-to-date information, we’ll e-mail you! This process usually takes 24 hours or less.
Refreshing or Updating a Docket
- On the Docket page, locate the “Case Details” section underneath the case name.
- Under “Case Last Update,” you’ll see a timeframe and the “Update Case Information” button. The time frame (5 days in the example here) is the last time the case was successfully refreshed, regardless if there was any new information on the county court website after the refresh was completed.
- If you click the “Update Case Information” button, we’ll move the Docket to the top of our update/refreshing queue.
- Once we’re able to refresh the Docket with the latest case information (if any), we’ll e-mail you to let you know that the update process is complete! The e-mail will have a link to your Docket. This process usually takes 24 hours or less.
🔎 If you click the “Update Case Information” button, but don’t receive an email within 24 hours notifying you that the Docket was successfully updated, that means we were unable to refresh the case due to changes or issues with the county court website. Periodically, our system will use different methods to acquire the latest information for each case update request, and it takes time to adapt to any changes that the county court website has implemented.